Policies and Procedures

Flat rates are for transfers. A transfer is a one way service to/from an airport location without stops
along the way. Additional stops will be calculated at a rate of $20.00 (sedan) and $30.00 (SUV) per stop
provided they are in the logical path of the trip. Stops outside of the logical progression of the trip will
automatically convert the trip to an Hourly charge subject to a two hour minimum.
A eighteen (18%) percent gratuity is added to all sedan service.  A twenty (20%) percent gratuity is added to
service for all other vehicles.

Airport Arrivals:
We monitor your flight arrival and your Chauffeur will meet you at the per-determined location mentioned
on your confirmation. If your flight is canceled, or you have been moved to a different flight then the one
we are tracking, you must contact us as soon as possible to avoid No Show fees.
Please note that multiple delays/cancelations to original reservation
will be subject to an additional charge of $60.00. If your last minute flight change conflicts with our existing
schedule, we have the right to cancel your reservation.

Early/Late Fee:
Service between the hours of Midnight and 4:30am will be an additional $10.00.

Methods of Payment:
Allegro Town Car accepts Master Card, Visa, Discover and American Express.

No Show Policy:
If, for any reason, you cannot locate your Chauffeur, you must contact our office immediately.
Should a passenger leave a pickup location via any other means without notifying our office,
the full charge for the trip including gratuity will be charged.

Waiting Time:
After a 10 minute grace period, additional charges will be calculated that are subject to the hourly rate billed in 15
minute increments. ($60.00 per hour for sedan and & $75.00 per hour for large vehicles)
These charges do not apply to airport arrivals unless there is excessive waiting time caused by lost luggage, etc.
Airport waiting: After 30 minute (domestic) and 45 min (international) courtesy grace period from the last
updated flight arrival time, wait time will be billed in 30 minute increments and thereafter.

Round Trips must be canceled as two separate reservations.  A cancellation fee equal to 30% of the trip
cost plus 20% service charge will be charged for any cancellation before 12 hours scheduled pick-up time.
Cancellation within 12 hours will result in a full charge equal to the cost of the trip plus the 20% service fee.

A $100.00 non-refundable deposit is required for all limousine services; weddings, nights out, proms*, etc.
The remaining balance is due 2 weeks prior to the reservation. Deposits on cancellations can be applied to future
reservations. Airport service does not require a deposit.

Food and Beverages:
Absolutely no food or beverages are allowed (except stretch limos and party buses)

Damages to Vehicles/Cleaning Fee:  
Incurred by the Renter and/or party of the Renter – including but not limited to Alcohol spillage/food /trash
($200.00) broken glasses and/or replacement ($50.00) upholstery rips or replacement ($550.00-$2000.00)
Vomit ($200.00 fee) or any interior or exterior damage caused by the Renter or party of the Renter.
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